May 30, 2017

Why Your Business Needs A Story

Word of mouth is all about story telling. If people are not talking about you in the marketplace, it’s because you have not given them a story, which is worth sharing. Today, I am going to recommend you change that!

With hundreds of millions of people connected on social networking sites, it has never been easier for your clients or customers to share how great you are with their friends.

All YOU need to do is give them a story worth sharing and make it easy to share.

Winning stories

When someone has spent a week or 2 being wowed at a Disney resort, they have a story to share, which they tell to anyone who will listen.  When someone has bought a product from the Apple Store, the people serving them are tasked with the job of ensuring the buying experience is worth talking about.

The companies with the best stories get the most word of mouth publicity, because people love to share their experiences.

Losing stories

So, the stories that spread, are the ones worth repeating.  This is true of negative stories too.  If a service provider in your town has a habit of under delivering on their promises, the story spreads.  Disgruntled former clients or customers will often feel the need to share their disappointment with their friends.  This is especially the case, if their experience of a provider is so poor, that they believe it will stop others from using that provider and suffering the same experience.

Fake stories

A Chinese restaurant close to where I live was the victim of a fake story and now faces going out of business.  Someone decided to start a rumour, which spread on Facebook and resulted in the restaurant losing a lot of money.  The story was short and had a twist at the end, which caused it to spread into the national press in the UK.

The fact it was fake didn’t stop it spreading, because people tend not to fact check, before sharing stories.  Even one as unlikely as a lady going to the restaurant, who gets taken to hospital because of pain in her throat, which was caused by a microchip lodged in her throat that had been in the Chinese food she had eaten.  The twist in the story, is that the microchip gets scanned and turns out to belong to? a missing greyhound dog!  According to this report in the national press, the restaurant is now facing bankruptcy.

Your stories

So, what stories do you have, which your clients or customers can share?  What have you done for your clients, which is so jaw-dropping awesome that they feel compelled to tell everyone they know?  You see, it’s not enough to “just” provide a great service.  People expect great service.  Offering a great service may be enough to retain their custom, but it takes something extra, to get them talking about you.

What was the last experience to impress you so much, that you had to share it with your friends?  Please share your experiences and show your fellow readers, the kind of thing that gets people talking!


Jim Connolly
About Jim Connolly 28 Articles
Jim Connolly has worked in marketing for 24 years and had his own successful marketing business since the mid 1990's. Jim is known worldwide for his ability to help small businesses make massively more sales and boost their profits. Although Jim now works exclusively with small businesses, he has worked with people from some of the best known companies in the world. These include; The BBC, Disney, Rothschilds, Mitsibishi, Hewlett Packard, Edelman and AWD PLC plus many more. To see how he can help your small business, visit his blog at Jim's Marketing Blog.